Refund Policy

At Juno Embroidery, every piece is custom-made with care just for you. Because of the personalized nature of our products, all sales are final. That said, your satisfaction matters deeply to us—and we’re here to help if something isn’t quite right.

Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong item, we’re happy to offer a refund or replacement. To qualify:

• Contact us within 48 hours of delivery.
• Email clear photos of the item(s) and packaging to [email protected].
• Include your order number and a brief description of the issue.

Once reviewed, we’ll process your refund or send a replacement as quickly as possible.

General Conditions

• Requests must be made within 48 hours of the delivery date.
• Due to the custom nature of our items, we cannot accept returns or exchanges for reasons such as change of mind, wrong size ordered, or custom text errors entered by the customer.
• Refunds are not issued for delays caused by shipping carriers once the order leaves our hands.

Non-Refundable Items

• Custom embroidered items with no defect or error.
• Orders reported after the 48-hour window.
• Sale or clearance items (unless damaged upon arrival).

Shipping Costs

Refunds do not include shipping costs, unless the issue was caused by an error on our end (e.g., incorrect or defective item).

Refund Processing

Once approved, refunds are issued to your original payment method within 3–5 business days.

Questions or Concerns?

We’re always happy to help. Email us anytime at [email protected] and we’ll do our best to make your experience a positive one.

Thank you for shopping small and supporting Juno Embroidery! 💖